Terms of service

General Terms and Conditions (GTC)

1. Scope

These General Terms and Conditions (GTC) apply to all orders placed by consumers via the online shop Osia Shop within Germany.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.

2. Contract Partner

Osia Shop
Owner: Pankamon Sriapai
Bürgermeister-Ebert-Straße 18
36124 Eichenzell
Germany

Email: team@osia-shop.com
Phone: +49 1573 2408 939

3. Conclusion of Contract

The presentation of products in the online shop does not constitute a legally binding offer but an invitation to place an order.

By clicking the “Place order with obligation to pay” button, you submit a binding offer to purchase the goods in your shopping cart.

The contract is concluded once we accept your order by sending an order confirmation via email or by dispatching the goods.

4. Prices and Shipping Costs

All prices include applicable VAT and other price components.

Additional shipping costs may apply and are displayed during the checkout process.

Return shipping costs are to be borne by you unless the goods are defective.

5. Payment

Payment is made using the payment methods offered in the online shop.

If payment in advance (bank transfer) is selected, shipment will take place only after receipt of payment.

The goods remain our property until full payment has been made.

6. Delivery and Shipping

Delivery is made exclusively within Germany.

The delivery time is usually up to 6 working days unless otherwise stated.

The risk of accidental loss or deterioration of the goods passes to you or an authorized recipient upon delivery.

Chilled products are shipped in appropriate insulated packaging with cooling elements.

7. Special Notes on Chilled and Perishable Goods

To ensure freshness, we recommend ordering chilled or frozen products via express shipping.

If standard shipping is selected, the shipment is made at your own risk. Delivery delays cannot be excluded.

A refund claim does not exist unless a legal defect is present.

According to § 312g para. 2 BGB, perishable goods and chilled or frozen products are excluded from the right of withdrawal.

8. Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is 14 days from the day on which you or a third party designated by you takes possession of the goods.

To exercise your right of withdrawal, you must inform us (e.g. by email) of your decision.

9. Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for additional costs resulting from your choice of a different delivery method), without undue delay and at the latest within 14 days.

The refund will be made using the same payment method used for the original transaction.

You bear the direct costs of returning the goods unless they are defective.

10. Obligations in Case of Return

Goods should be returned, if possible, in their original packaging and in a transport-safe manner.

We reserve the right to claim compensation for damage caused by improper packaging.

11. Failure to Accept Delivery

If you refuse to accept delivery or fail to collect the goods in time despite proper delivery, the risk of deterioration or spoilage passes to you (§ 300 BGB).

In this case, a refund or replacement is excluded.

12. Warranty and Liability

Statutory warranty rights apply.

We are fully liable in cases of intent, gross negligence, and for damages resulting from injury to life, body, or health.

In cases of slight negligence, we are only liable for breaches of essential contractual obligations (cardinal obligations).

13. Dispute Resolution

The European Commission provides a platform for online dispute resolution:
http://ec.europa.eu/consumers/odr

We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.

14. Protection of Minors

The sale of age-restricted goods is only made to customers who have reached the legal minimum age.

You must ensure that only authorized persons receive the goods.

15. Data Protection

Personal data is processed solely in accordance with applicable data protection laws (GDPR).

Further information can be found in our privacy policy.

16. Final Provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

The place of jurisdiction is Fulda, Germany, to the extent permitted by law.